Privacy Policy
This privacy policy explains the types of information Invisible Supports may collect and how it may be used, stored and protected.
Support journey
Clear next steps from referral to conversation.
Invisible Supports respects your privacy. This policy explains how we collect, use, store and protect personal information when people contact us, make a referral, apply for work, or use our website.
This policy should be reviewed before publication to confirm it matches the final website, forms and business processes.
We may collect contact details, referral information, participant support needs, funding details, service preferences, application details, employment documents, and messages sent to our team.
Some information may be sensitive, including health, disability, support needs, risk alerts, identity checks, work rights, or documents uploaded through referral and application forms.
Information may be collected when you call, email, submit a referral form, submit an aged care referral, apply for a role, upload documents, or otherwise communicate with Invisible Supports.
Some forms may be provided through third-party form tools such as Snapforms. Those tools may process the information submitted through them.
We use personal information to respond to enquiries, review referrals, assess service fit, coordinate next steps, process worker applications, meet legal and compliance obligations, and improve our services.
We do not sell personal information.
We may share information with authorised staff, contractors, professional advisers, technology providers, plan managers, representatives, referrers, or care partners where needed to respond to a request, provide support, or meet legal obligations.
We aim to share only the information needed for the relevant purpose.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No online system is completely risk-free. Please avoid sending unnecessary sensitive information unless it is needed for the referral, application or enquiry.
You may contact us to request access to your personal information or ask us to correct information you believe is inaccurate.
We may need to verify your identity before responding to access or correction requests.
For privacy questions, contact Invisible Supports at admin@invisiblesupports.com or 0417 465 872.
Ground Floor, 470 St Kilda Road, Melbourne, Victoria 3004
