For support coordinators

Simple referrals and clear next steps.

The referral form collects the participant, NDIS plan, goal, service, timing and document details needed for the team to review next steps.

Care-team visibility

Referral updates, goal tracking and clear reporting.

What to include in a referral.

Name, contact details, suburb, preferred contact method, representative details where relevant.

Goals, requested support types, estimated hours, timing needs, medication status and current allied-health supports.

Current NDIS plan and relevant professional documents such as BSP or OT capacity reports, where appropriate.

After the form is submitted, the team can review the information and contact the referrer or participant to discuss needs in more detail.

1
Submit participant, NDIS plan, goals and requested service details.
2
The team aims to make contact within 1 to 2 hours, depending on the referral instructions.
3
An intake and risk assessment can usually be arranged within 24 to 48 hours before quote and service agreement steps.

Care-team visibility

Communication, goal tracking and reporting are built into the way referrals and ongoing supports are managed.

The management team can review participant goals, worker feedback and care-plan changes through monthly goal-setting meetings.

Quarterly progress reports can include shift notes, goal progress, current status and relevant care-team updates.

The team has experience across high physical support, mental health, dual diagnosis and trauma-informed support contexts.

Contact the team first if there are urgent needs, risk considerations or location questions.